We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sbresearchlabs1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sbresearchlabs1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sbresearchlabs1@gmail.com.
Last updated: August 8, 2026
We want every order to arrive correctly and as described. Because our products are laboratory research materials, our refund policy reflects both standard consumer protections and the realities of shipping sealed, batch-tested compounds.
1. Order Cancellations
You may cancel or modify an order free of charge any time before it ships. Once an order has shipped, it can no longer be cancelled — see the return options below instead.
2. Damaged, Incorrect, or Missing Items
Report within 48 hours of delivery. If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with your order number and clear photos of the item(s) and packaging as received.
• Email or message us through the Contact page with your order number.
• Attach photos showing the issue (damaged vial, wrong product, missing item, etc.).
• We'll review and respond within 1–2 business days with a replacement or refund.
3. Unopened, Unused Products
Unopened items in their original, sealed packaging may be returned within 14 days of delivery for a refund to your original payment method, minus original shipping costs. Contact us before sending anything back so we can provide a return authorization and shipping instructions — unauthorized returns may not be accepted.
4. Opened or Used Products
Because our products are sealed research compounds intended for laboratory use, we cannot accept returns or issue refunds on any item once the seal has been broken or the product has been used, reconstituted, or otherwise opened, except where the item was defective or incorrect as described in Section 2.
5. Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or payment provider, it may take a few additional days for the credit to appear on your statement.
6. Questions About a Batch or COA
If your concern relates to test results rather than a shipping issue, check the lot number on your vial against our Lab Results page first. If you still have questions after reviewing the matching Certificate of Analysis, reach out through the Contact page and we'll help directly.
7. Contact
All refund and return requests go through our Contact page. Please do not send products back without first receiving return instructions from us.
All products sold on this Site are intended for laboratory research use only and are not drugs, dietary supplements, or cosmetics. This policy does not apply to, and we accept no liability for, any use of a product outside a controlled laboratory research setting. This page is provided as general informational content and does not constitute legal advice.